Returns & Refunds

At FoodMart Express, we take immense pride in the quality of the groceries, fresh produce, and custom packages we source. Every single item is checked by our personal shoppers before dispatch. However, if your order falls short of our high standards, we are here to make it right.

1. Eligibility for Returns

Due to the perishable nature of some of our goods, returns are handled differently based on the category:

• Fresh Produce & Perishables: Must be reported within 24 hours of delivery.
• Dry Foodstuffs (Rice, Beans, etc.): Must be reported within 3 days of delivery in their original, unopened packaging.
• Cooking Utensils: Must be reported within 7 days of delivery. Must be unused and in original packaging.

2. The Refund Process

If a refund is approved, it will be processed and automatically applied to your original method of payment, or credited to your FoodMart Wallet, within 3-5 business days.

3. Damaged Items

If your items arrive damaged due to transit, please take a clear photograph of the damaged goods and the packaging immediately. Send this to our support team and we will dispatch a replacement package or issue a full refund at no extra cost to you.